LTF «Rethink Tourism»

Lviv is a new European destination - number of visitors has increased in 4 times over the last 10 years and 2.6 million tourists visited Lviv last year. The city budget revenue from tourism industry has increased in 2.2 times over the past three years, 100 thousand people or every eighth resident are involved in the hospitality industry in Lviv.

Every year, Lviv City Council together with the tourist cluster brings together active players of the tourist market and experienced experts of the tourist environment at Tourism Forum – LTF, which will take place in Lviv in October 18-20, 2017.

The theme of this year's Forum is "Rethink Tourism"

Three panels will be held during the Forum: 
1. Tourism as creative industry
2. Synergy in tourism
3. Tourist Information Centers Panel
Also, there will be a tourist exhibition "TourExpo".

Program
Lviv Tourism Forum
"Rethink Tourism"
October, 18-20

Wednesday, October 18

 

11:00  Opening of the exhibition “TourExpo” 

The Palace of Arts, 17 Kopernyka St.

18:30  “Tourism breakthrough”

                Pavlo Sheremeta, founder of Kyiv Mohyla Business School and  Breakthrough Strategy House

The museum and cultural complex of brewing history “Lvivarnya”, 18 Kleparivska St.

 

Thursday, October 19

Metropolitan Andrey Sheptytsky  Information Resource Center, 2a Kozelnytska St.

 

Panel “Tourism as a creative industry”

 

9:00 – 9:40        Registration. Welcoming coffee

9:40 – 9:45        The official opening of the Forum – greetings from City Mayor of Lviv  Andriy Sadovyi

9:45 – 10:15      Panel discussion "Panel discussion “Unique advantages. Competitive tourist product”   

                               Ihor Hubilit, the founder of the tour operator "Vidviday"

Vincent Rees, Cobblestone Freeway Tours founder

Peter Althaus, Lviv Buddy founde

10:15 – 10:30    Coffee break

10:30 – 11:00    Panel discussion “Tourism as a creative industry”

Arseniy Finberg,  Interesting Kyiv founder

Anton Taranenko, head of tourism and promotion department at KCSA

Solomiya Koronenko, head of the LCC Promotion Department

11:00 – 11:20    Presentation «Sensory solutions in tourism abroad and in Ukraine»

                            Bohdan Muravsky, head of sales in the Public Sector, «Touch Systems of Ukraine»

11:20 – 12:05    HoReCaShow Lviv workshop

12:05 –  12:35   The Metropolitan Andrey Sheptytsky Center walking tour

Yurii Kucheriavyi, manager of cultural programs at Metropolitan Andrey Sheptytsky  Information Resource Center

12:35 – 13:30    Lunch

 

Panel «Synergy in tourism»

 

13:30 – 14:00   Panel discussion “The role of United Territorial Communities in the development of tourist   

                            destinations“

                               Oksana Fedorovych, head of Regional Tourist Association

Natalia Hnatyuk, president of the Stara Volyn Foundation

Yuriy Zinko, head of the Lviv Regional Promotion Center of Rural Green Tourism Development

Vitaliy Demyan, head of Green tourism branch in Skole

14:00 – 16:00   Training-presentation “The history of creating a client experience”

                            Kateryna Zhuk, leading trainer of Vodafone Ukraine Contact Center

16:00 – 16:15   Coffee break

16:15 – 17:45   Presentation "Research and Creativity in process of Bidding"

                               Milos Milovanovic, GainingEdge, Serbia

17:45 – 18:15   Panel "How to increase guests satisfaction"

                               Richard Windischbacher, chairman for the Knowledge Group Hospitality & Service

                            at European Cities Marketing, counselor and keyspeaker for Service Excellence

Ekaterina Volkova, head of Booking.com office in Ukraine

Yuliana Volk, founder of Vintage Boutique Hotel

18:15 – 19:15   Dinner

 

 Friday, October 20

The museum and cultural complex of brewing history “Lvivarnya”, 18 Kleparivska St.

 

Tourist Information Center’s Panel

 

Richard Windischbacher, chairman for the Knowledge Group Hospitality & Service

                                             at European Cities Marketing, counselor and keyspeaker for Service Excellence

 

8:30 – 9:00       Meeting and presentation at Lviv Tourist Information Center, 1 Rynok Sq.

10:00 – 11:30   Workshop "New sales technologies or how to increase your income"

11:30 – 12:00   Coffee break

12:00 – 13:30   Workshop "Effective work with complaints is an important step towards success"

13:30 – 14:30   Dinner

14:30 – 16:00   Workshop "Right body language as an important skill that enhances all other skills"

Tickets are on the website: gastroli.ua

Organizers: Lviv Tourism Office of  Lviv City Council
Contacts: ltf@lvivcity.gov.ua, +38 (067) 373-36-52

Partners: Touch Systems of Ukraine, Deutsche Gesellschaft für Internationale Zusammenarbeit, Lviv Tourism Alliance, The museum and cultural complex of brewing history “Lvivarnya”, Metropolitan Andrey Sheptytsky  Information Resource Center, HoReCaShow Lviv, TourExpo, GalExpo, Vodafone Ukraine, Vintage Boutique Hotel, IbisHotel, Chudo Tour, Lviv Buddy, Lviv - City of Literature UNESCO

Media Partner:  «Tvoye misto»

Contacts: ltf@lvivcity.gov.ua, +38 (067) 373-36- 52